Privacy Policy

This Privacy Policy (hereinafter "Policy") describes how ckt444 (hereinafter "ckt444", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals who access, register with, or use the ckt444 online gaming platform at ckt444.com (the "Platform"). This Policy applies to all registered players located in Bangladesh and to all visitors to the ckt444 website, regardless of whether they hold a registered account.

By registering a ckt444 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

ckt444 reserves the right to update this Privacy Policy periodically to reflect changes in applicable law, regulatory requirements, or our operational practices. The most current version will always be published on this page with the effective date clearly indicated at the top. We will notify registered players of material changes via email or a prominent notice on the Platform.

1. Information We Collect

ckt444 collects personal data from players through several channels: directly from you during the registration and verification process, automatically through your use of the Platform, and in limited circumstances from trusted third-party service providers. The categories of personal information we collect include the following:

Identity & Contact Information

• Full legal name as it appears on your government-issued identification document
• Date of birth (for age verification purposes — ckt444 is strictly 18+)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet), district, and postcode
• Email address used to register your ckt444 account
• Mobile phone number associated with your account
• Copies of identity documents submitted during KYC verification (e.g., National Identity Card, passport)

Financial Information

• Mobile financial service account details used for deposits and withdrawals (e.g., bKash account number, Nagad account number, Rocket account number, Upay account number)
• Bank card details (card type, last four digits, expiry — full card numbers are never stored by ckt444 and are handled exclusively by our PCI-DSS compliant payment processors)
• Transaction history, including deposit amounts, withdrawal requests, and net gaming activity on ckt444

Technical & Usage Data

• IP address and approximate geographic location at the time of each session
• Device type, operating system, browser type, and browser version
• Pages visited, games played, betting activity, session duration, and clickstream data within the ckt444 Platform
• Login timestamps and session activity logs
• Cookies and similar tracking technologies (see Section 4 for full details)

Communications Data

• Records of your communications with ckt444 support staff via live chat, email, or any other channel
• Feedback, complaints, or dispute records submitted through the Platform
• Marketing preferences and opt-in/opt-out records for promotional communications

2. How We Use Your Data

ckt444 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your information are described below, along with the corresponding legal basis for each type of processing activity.

Purpose	Data Used	Legal Basis
Account registration and identity verification (KYC)	Name, date of birth, address, ID documents	Contractual necessity; legal obligation
Processing deposits, withdrawals, and transactions	Financial details, transaction history	Contractual necessity
Fraud prevention and anti-money laundering (AML) compliance	Identity, financial, and usage data	Legal obligation; legitimate interests
Providing customer support and resolving disputes	Communications data, account data	Contractual necessity; legitimate interests
Responsible gaming monitoring and intervention	Gaming activity, session data, self-exclusion records	Legal obligation; legitimate interests
Sending promotional offers and newsletters (where opted in)	Email address, marketing preferences	Consent
Platform analytics and service improvement	Technical and usage data, cookies	Legitimate interests
Legal compliance and regulatory reporting	All categories as required	Legal obligation

ckt444 will not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent. Where we rely on consent as the legal basis for processing, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

3. Data Sharing & Disclosure

ckt444 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. We may, however, share your information with carefully selected third parties in the following limited circumstances:

Payment Service Providers

To process your deposits and withdrawals, ckt444 shares the minimum necessary financial information with our authorised payment partners, including mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as card processing networks such as Visa and Mastercard. These providers are contractually obligated to process your data solely for the purpose of completing your transaction and may not use it for any other purpose.

Identity Verification Partners

As part of our KYC and AML compliance programme, ckt444 may share your identity documentation with trusted third-party verification service providers. These providers perform identity checks and fraud screening on our behalf and are bound by strict data processing agreements and confidentiality obligations.

Technology and Infrastructure Providers

ckt444 uses third-party technology providers for services such as cloud hosting, data analytics, customer support software, and cybersecurity monitoring. These providers process data on our behalf as data processors and are contractually prohibited from accessing or using your data for their own purposes.

Legal and Regulatory Disclosure

ckt444 may be required to disclose your personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so — for example, in response to a valid court order, a formal government investigation, or to comply with applicable anti-money laundering legislation. In such cases, we will disclose only the minimum amount of data required to satisfy the legal obligation.

Business Transfers

In the event that ckt444 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email and provide a reasonable opportunity to object to such transfer prior to its completion, where required by applicable law.

4. Cookies & Tracking Technologies

ckt444 uses cookies and similar tracking technologies (including pixel tags and local storage) to operate the Platform, enhance your experience, and gather analytical insights. When you visit ckt444 for the first time, a cookie notice will inform you of our use of cookies. By continuing to use the Platform, you consent to the use of cookies as described in this section.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of the ckt444 Platform. These include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of these cookies without impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences, such as your language settings, preferred payment method, and display preferences, so that the Platform behaves in a personalised way across sessions.
• Analytical Cookies: Used by ckt444 to understand how players interact with the Platform — including which pages are visited most frequently, where players drop off, and how long sessions last. This data is aggregated and anonymised and helps us improve the ckt444 experience over time.
• Marketing Cookies: Where you have opted in to receiving promotional communications from ckt444, marketing cookies may be used to tailor offers and content to your demonstrated interests and gaming preferences. These cookies do not track your activity on websites outside the ckt444 Platform.

You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the ckt444 Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Security Measures

ckt444 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes, but is not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ckt444 servers is encrypted using industry-standard 256-bit Secure Sockets Layer (SSL) technology. This ensures that your login credentials, personal details, and financial information cannot be intercepted during transit.
• Secure Data Storage: All personal data is stored on dedicated, access-controlled servers with strict role-based access controls. Only authorised ckt444 personnel with a legitimate operational need are permitted to access player data, and all such access is logged and audited.
• Two-Factor Authentication (2FA): ckt444 offers optional two-factor authentication on player accounts to add an additional layer of protection against unauthorised login attempts. We strongly encourage all players to enable 2FA in their account security settings.
• Fraud Detection Systems: ckt444 employs automated fraud monitoring systems that continuously analyse transactional and login behaviour to detect suspicious patterns and flag potential security threats in real time.
• Regular Security Audits: Our Platform undergoes periodic security assessments and penetration testing by independent security specialists to identify and remediate vulnerabilities proactively.

6. Data Retention Policy

ckt444 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulatory obligations, or legitimate business needs. The following general retention periods apply:

• Active Account Data: Personal and financial data associated with an active ckt444 account is retained for the full duration of the account relationship and for a minimum period of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following the end of the account relationship, or longer where required by applicable law.
• Transaction Records: Financial transaction logs are retained for a minimum of seven (7) years to comply with applicable financial record-keeping obligations.
• Communications Records: Records of support communications and dispute correspondence are retained for a minimum of three (3) years following resolution of the relevant matter.
• Marketing Data: Where you have opted in to receiving marketing communications from ckt444, your marketing preferences are retained until you withdraw consent or request erasure. Opt-out records are retained indefinitely to ensure we do not inadvertently send you unwanted communications in future.
• Technical Logs: Server and access logs are retained for up to twelve (12) months for security monitoring and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any individual player. Where anonymisation is not technically feasible, data will be securely destroyed in accordance with our data disposal procedures.

7. Your Privacy Rights

As a registered player on ckt444, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat inside your account dashboard or by email at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no cost to you.

• Right of Access: You have the right to request a copy of the personal data that ckt444 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that ckt444 delete your personal data. This right is subject to limitations where retention is required by law (e.g., AML record-keeping obligations) or where the data is necessary to defend against legal claims.
• Right to Restrict Processing: You may request that ckt444 suspend the processing of your personal data in specific circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to Data Portability: Where technically feasible, you may request that ckt444 provide your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. ckt444 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where ckt444's processing of your data is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by adjusting your account communication preferences or by contacting our support team.

8. Contact & Data Controller

ckt444 is the data controller responsible for the personal data collected and processed through the Platform. If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data, please contact our dedicated support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, inside your ckt444 account dashboard
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days

If you are dissatisfied with our response to a privacy enquiry or believe that ckt444 is processing your personal data in a manner inconsistent with this Policy, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

For questions specifically relating to our Terms & Conditions or our approach to player welfare, please also visit our Responsible Gaming page, which outlines the tools and resources available to help you maintain control over your gaming activity on ckt444.